Job Opening

 

Customer Experience Specialist – Today Moda

About Today Moda Today Moda is a premier online destination for refined fashion, where timeless style meets sustainability. Our collections are defined by exceptional craftsmanship, high-quality materials, and modern designs for both men and women. We strive to transform the digital shopping experience into a personal, high-end journey. To achieve this, we are looking for a dedicated Customer Experience Specialist to become the voice of our brand and an advocate for our global clientele.

Your Responsibilities

  • Exceptional Support: Provide sophisticated and empathetic assistance via email, phone, and chat, ensuring every interaction reflects the values of Today Moda.

  • Order Management: Handle inquiries regarding our collections, order status, international shipping, and our return process.

  • Bespoke Problem Solving: Guide customers through our online boutique and resolve challenges with grace and efficiency.

  • Strategic Feedback: Act as the bridge between our customers and our internal team, relaying feedback to continuously elevate our service and product standards.

  • Quality Assurance: Maintain our customer database with precision and manage claims with a focus on long-term loyalty and satisfaction.

Your Profile

  • Experience: A background in premium customer service, ideally within the high-end e-commerce or fashion sector.

  • Communication: Flawless written and spoken English.

  • Mindset: A genuine passion for people and a service-oriented heart. You don't just solve problems; you create positive experiences.

  • Skills: Reliable, solution-driven, and tech-savvy. Experience with CRM systems (such as Shopify or Zendesk) is a significant advantage.

  • Personality: You are a communicative professional who thrives in a dynamic, fast-paced fashion environment.

What We Offer

  • Flexibility: A modern, flexible work environment with remote work opportunities.

  • Culture: A seat within a supportive team with flat hierarchies and an open communication culture.

  • Impact: The chance to actively shape our customer journey and contribute your creative ideas to a growing brand.

  • Exclusivity: Attractive employee discounts on our entire Today Moda collection.

Join Our Team If you are ready to redefine customer excellence in the world of fashion, we invite you to apply. Please send your resume and a brief motivation to: support@todaymoda.com (Ref: Customer Experience Application).